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How to set up a Facebook inbox in Omnicus

Omnicus’ Facebook inbox feature supports Facebook Pages.

Once you create your Facebook Page inbox, you will be able to manage incoming messages directly from Omnicus.

Note: Due to a limitation on the Facebook API, replies are limited to 2000 characters.


Step 1

Go into your Settings, select Integrations, and select Facebook Messenger.

Step 2

Connect to Facebook.

Step 3

Choose the page you want to manage in Omnicus.

Step 4

Add the integration to a queue in Admin -> Queues


Facebook conversations in Omnicus will sync with Facebook messenger. This means that outbound messages that you send from Omnicus will show up in your Facebook Pages account, and vice versa.